Skip to main content

Monoprice Is Awesome

Typically my rants are rather negative, but this rant is going to be quite the opposite. You see, last week I spent a few days trading emails with the customer service department at Monoprice.com, and they were really helpful and friendly.
So why was I exchanging emails with the service department, well it started a few weeks earlier, when I ordered two Optical to Coax converters from Monoproce through Ebay (they were on sale so it cost me $23 CDN). I'm re-doing my home theatres sound system and adding in a HTPC, so I needed to convert the digital optical signal from the TV and PC to digital coax, a connection that my stereo receiver could handle. In hindsight, I guess buying a new home theatre stereo system might solve all my problems, but considering the low price of these converters I figured it was worth a shot.
Initially I was so amazed at how quickly I received my converters from Monoprice, that I instantly gave them a positive rating on Ebay, I was too busy to get around to working on my home theatre, so the parts sat for a few more days.
Before making any commitments on where equipment was going to go, I figured my first step would be to test all the equipment, so as to not waste time running unnecessary wires. Upon testing however I couldn't get the converters to work in harmony with the rest of the equipment. Individually the equipment was working perfectly yet the converters seemed to not be working. I was obviously frustrate, so I sent an email, asking for some help from Monoprice, which was responded too very quickly. I exchanged emails with technical support explaining my situation, and making changes as per their instructions, and still I couldn't get the converters to work. 
Being unable to get the converters to work I figured that at this point I was out my $23, which wasn't that big of a deal, I was more upset that my home theatre project was being delayed. Two days later I received an email from PayPal telling me that Monoprice had refunded my order. How cool was that! Definitely put me in a better mood. Then I get another email from Monoprice apologizing for having sent my faulty converters, and since they were faulty all I had to do is throw them away. 
Now this doesn't solve my home theatre problem, which I'm still working on, but at least I can feel better knowing there are still companies out there that care about their customers.

So thank you Monoprice
Mass

Comments

Popular posts from this blog

Longboarding With Team Original

Love this video, makes longboarding look like so much fun. Do they rent longboards? Are there areas to longboard here in BC? Gonna have to find out and finally give this sport a try. Until then I'll have to keep watching this video... Via - LikeCool By: Mass

Blogger Has Died

Dear friends, fans, and followers. For the past few months my blog has been overrun with errors, making changes very difficult (if not impossible). On numerous occasions I've attempted to reset my blogger template, install a new templates, and even restore from an older version but I'm still unable to add or remove specific content from my blogs template. The initial problematic area was the blog post section which refuses to accept any changes or alterations to the date, author, title or social media links. I have suffered through this problem, but as of late it appears that the layout is now no longer accepting changes, and when displayed is no longer centered. If anyone has suggestions on how to fix these blogger issues, please email me. As a result, I will no longer be updating, as its too difficult maintain this blog.

Duct Tape...It's Not Just For MacGyver Anymore

I came across this crazy site the other day called Duct Tape Fashion , which specializes in duct tape. Wait... I don't think I explained myself properly, there's a website dedicated to duct tape, and all things duct tape related. Ok, so maybe I did explain myself properly, WTF...really, duct tape. Well it seems duct tape isn't just for HVAC specialists and MacGyver anymore, it seems people are using duct tape to create all kinda of weird items like wallets, baseball caps, hats, bags, bracelets, purses, visors, and roses. Don't believe me, well check out some of these pics I got... Wallets Baseball Cap Hats Bags Bracelets Purses Visors Roses By: Mass